Help
Get quick help with orders, customization, shipping, returns, and account support at the SwagHQ Help Center. Find answers to common questions or contact our team for assistance.
Welcome to the SwagHQ Help Center!
We’re here to make your shopping and customization
experience smooth, fast, and frustration-free.
Browse the topics below or reach out to our
support team if you need assistance.
1. Ordering &
Customization
How do I place an order?
- Browse products
- Select your size, color, and quantity
- Upload your logo/design (if applicable)
- Approve your artwork preview
- Add to cart and checkout
Can I upload my own logo?
Yes! We accept PNG, JPG, SVG, EPS, and PDF
formats.
For best results, upload a high-resolution file.
For best results, upload a high-resolution file.
Do you offer design help?
Yes. Our design team can adjust sizing,
positioning, and colors to make sure your artwork looks great on your chosen product.
2. Production
& Processing Time
How long does production take?
Production typically takes 5–10 business days
after artwork approval.
Large or complex orders may take slightly longer.
Can I rush my order?
Rush production options may be available depending
on product and quantity.
Contact support for availability.
3. Shipping &
Delivery
What shipping methods do you offer?
- Standard shipping
- Express delivery
- International shipping (select countries)
How can I track my order?
Once shipped, you’ll receive a tracking
email.
You can also track orders through your SwagHQ account.
You can also track orders through your SwagHQ account.
Do you ship internationally?
Yes! International shipping rates will be shown at
checkout.
4. Artwork &
Logo Guidelines
Which file types can I use?
We accept: PNG, JPG, PDF, SVG, EPS, AI.
What if my file is low-quality?
Our team will notify you and request a
higher-resolution version before production.
Will I see a proof before production?
Yes — every custom order receives an artwork proof
for approval.
5. Returns &
Refunds
What is your return policy?
Custom-decorated items are not returnable unless:
- There is a manufacturing defect
- The decoration is incorrect
- The item is damaged on arrival
Non-custom items can be returned within 30 days if unused and in original packaging.
What if my order arrives damaged or incorrect?
Contact us within 7 days with photos so we can resolve the issue quickly.
6. Payments & Billing
Which payment methods do you accept?
We accept: Credit
Is my payment information secure?
Absolutely.
Payments are processed securely by PCI-compliant providers — SwagHQ does not store card numbers.
Payments are processed securely by PCI-compliant providers — SwagHQ does not store card numbers.
7. Account & Profile
Do I need an account to place an
order?
No — guest checkout is available.
However, creating an account lets you:
- Track orders faster
- Save designs
- Access order history
- Reorder easily
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
8. Bulk Orders & Corporate Programs
Do you offer bulk discounts?
Yes — volume pricing is available for:
- Companies
- Teams & clubs
- Events
- Schools
- Organizations
Contact our sales team for a custom quote.
Can you manage corporate stores or uniform programs?
Yes! SwagHQ offers:
- Branded online stores
- Employee uniform programs
- Corporate gifting
- Promotional merchandise solutions
9. Contact
Support
For questions about this Privacy Policy or your
data, contact:
📧 [email protected]
🕒 Support Hours: Mon-Fri, 10 AM - 5 PM
📍 1074 South Batesville Road, Greer, SC, 29650, United States
🕒 Support Hours: Mon-Fri, 10 AM - 5 PM
📍 1074 South Batesville Road, Greer, SC, 29650, United States
10. Quick
Links