Welcome to the SwagHQ Help Center!
We’re here to make your shopping and customization
experience smooth, fast, and frustration-free.
Browse the topics below or reach out to our
support team if you need assistance.
1. Ordering &
Customization
How do I place an order?
- Browse products
- Select your size, color, and quantity
- Upload your logo/design (if applicable)
- Approve your artwork preview
- Add to cart and checkout
Can I upload my own logo?
Yes! We accept PNG, JPG, SVG, EPS, and PDF
formats.
For best results, upload a high-resolution file.
Do you offer design help?
Yes. Our design team can adjust sizing,
positioning, and colors to make sure your artwork looks great on your chosen product.
2. Production
& Processing Time
How long does production take?
Production typically takes 5–10 business days
after artwork approval.
Large or complex orders may take slightly longer.
Can I rush my order?
Rush production options may be available depending
on product and quantity.
Contact support for availability.
3. Shipping &
Delivery
What shipping methods do you offer?
- Standard shipping
- Express delivery
- International shipping (select countries)
How can I track my order?
Once shipped, you’ll receive a tracking
email.
You can also track orders through your SwagHQ account.
Do you ship internationally?
Yes! International shipping rates will be shown at
checkout.
4. Artwork &
Logo Guidelines
Which file types can I use?
We accept: PNG, JPG, PDF, SVG, EPS, AI.
What if my file is low-quality?
Our team will notify you and request a
higher-resolution version before production.
Will I see a proof before production?
Yes — every custom order receives an artwork proof
for approval.
5. Returns &
Refunds
What is your return policy?
Custom-decorated items are not returnable unless:
- There is a manufacturing defect
- The decoration is incorrect
- The item is damaged on arrival
Non-custom items can be returned within 30 days if unused and in original packaging.
What if my order arrives damaged or incorrect?
Contact us within 7 days with photos so we can resolve the issue quickly.
6. Payments & Billing
Which payment methods do you accept?
We accept: Credit
Is my payment information secure?
Absolutely.
Payments are processed securely by PCI-compliant providers — SwagHQ does not store card numbers.
7. Account & Profile
Do I need an account to place an
order?
No — guest checkout is available.
However, creating an account lets you:
- Track orders faster
- Save designs
- Access order history
- Reorder easily
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
8. Bulk Orders & Corporate Programs
Do you offer bulk discounts?
Yes — volume pricing is available for:
- Companies
- Teams & clubs
- Events
- Schools
- Organizations
Contact our sales team for a custom quote.
Can you manage corporate stores or uniform programs?
Yes! SwagHQ offers:
- Branded online stores
- Employee uniform programs
- Corporate gifting
- Promotional merchandise solutions
9. Contact
Support
For questions about this Privacy Policy or your
data, contact:
📧 [email protected]
🕒 Support Hours: Mon-Fri, 10 AM - 5 PM
📍 1074 South Batesville Road, Greer, SC, 29650, United States
10. Quick
Links
