Order Processing
- All standard orders are processed within 1–3 business days.
- Customized or branded products may require additional production time. Any extended lead times will be clearly mentioned on product pages or communicated during the order process.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
Delivery times vary depending on your location and selected shipping method.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (where available)
Note: Personalized and custom-branded merchandise may extend delivery times due to production requirements.
Shipping Rates
Shipping charges are calculated at checkout based on:
- Destination
- Shipping method
- Order weight and dimensions
Occasional free-shipping promotions may apply.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Tracking updates may take up to 24 hours to appear.
International Shipping
International shipping is available to select countries.
Customers are responsible for any customs duties, import taxes, or clearance fees applied by their local government.
Shipping Issues
If your package is delayed, missing, or delivered incorrectly, please contact our support team at
[email protected] within 7 days of the expected delivery date.
Return & Exchange Policy
Eligibility
We accept returns for:
- Unused, unworn, and unwashed products
- Items returned in original packaging
- Returns requested within 30 days of delivery
Important: Customized or personalized items (e.g., branded apparel, embroidered products, printed merchandise) are non-returnable, unless they arrive damaged or defective.
Non-Returnable Items
- Personalized / custom-branded products
- Final-sale or clearance products
- Downloadable or digital items
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product:
- Contact us within 7 days of receiving the order.
- Provide photographs of the issue.
- We will arrange a replacement or issue a refund at no additional cost.
Return Process
- Email [email protected] with your order number and reason for return.
- Our team will provide a return authorization and instructions.
- Ship your item back to us using a trackable method.
- Once received and inspected, your refund will be processed within 5-7 business days.
Return shipping costs may be the customer’s responsibility unless the product was damaged or incorrect.
